Privacy Policy

Privacy Policy for the Comlada mobile application and indoor air quality monitoring device

Effective Date: 01 01 2026
Last Updated: 01 01 2026

This Privacy Policy explains how GORD ("we", "our", or "us") collects, uses, and protects information when you use the Comlada mobile application ("App") together with our indoor air quality monitoring device.

By using the App, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

1.1 User Account Information

To use the App, users are required to create an account. During account registration, we may collect the following information:

  • Name
  • Email address
  • Phone Number
  • Login credentials (stored in encrypted or hashed form)
  • Address
  • City
  • Country

This information is used only for account management, authentication, and app functionality.

1.2 Indoor Air Quality & Sensor Data

The App collects environmental data from the indoor air quality monitoring device, including but not limited to:

  • Temperature
  • Humidity
  • CO₂ levels
  • VOCs, PM2.5, PM10 (depending on device capabilities)
  • Device configuration and status information

This data is associated with the user account to allow personalized access to device readings and history.

1.3 Device Connectivity Information

To connect and configure the air quality device, the App may access:

  • Bluetooth (for device discovery, pairing, and data transfer)
  • Wi-Fi network information (for device provisioning and connectivity)

This information is used only during device setup and operation and is not used for tracking purposes.

1.4 Diagnostic & Technical Data

We may collect limited technical data such as:

  • App crash reports
  • Performance and error logs

This data is used solely to improve app stability and reliability.

2. How We Use Information

We use collected information to:

  • Create and manage user accounts
  • Authenticate users and secure access to the App
  • Display real-time and historical indoor air quality data
  • Enable communication between the App and the device
  • Improve app functionality and user experience
  • Provide technical support and resolve issues

We do not use personal data for advertising or marketing purposes.

3. Data Storage & Security

  • User account data and sensor data may be stored securely on our servers and/or locally on the user's device.
  • All data transmissions use encrypted communication (e.g., HTTPS/TLS).
  • We implement reasonable technical and organizational safeguards to protect user data.
  • Despite these measures, no method of electronic storage or transmission is completely secure.

4. Data Sharing

  • We do not sell, rent, or share user information or sensor data with any third party.
  • Data may be disclosed only if required by law or to comply with a valid legal request from authorities.

5. Permissions Used

The App may request the following permissions:

  • Bluetooth – to connect to the indoor air quality device
  • Location (Android only, if required by the OS) – used solely to enable Bluetooth scanning; location data is not tracked or stored
  • Wi-Fi access – for device setup and network configuration

Permissions are used strictly for core functionality.

6. Data Retention

  • User account data is retained as long as the account remains active.
  • Users may request account deletion, after which personal data will be deleted or anonymized within a reasonable time, unless retention is required by law.

7. Children's Privacy

The App is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

8. User Rights

Depending on applicable laws, users may have the right to:

  • Access and update their account information
  • Request deletion of their account and associated data
  • Withdraw permissions through device settings

Requests can be made using the contact details below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published within the App or on our website. Continued use of the App constitutes acceptance of the updated policy.

10. Account Deletion

Users have the right to permanently delete their Comlada account and associated data at any time through the account settings.

How to Delete Your Account

Steps:

  1. Login to your Comlada account
  2. Navigate to Profile
  3. Click "Delete Account" button
  4. Enter your account password for verification
  5. Confirm deletion request

Important Information:

  • Account deletion is permanent and cannot be undone
  • All personal data will be deleted
  • Device data and history will be removed
  • You will receive a confirmation email after deletion

What Gets Deleted:

  • User account information (name, email, phone number)
  • Device registration and configuration data
  • Historical air quality readings
  • Alert history and notification preferences
  • Custom settings and preferences

For assistance with account deletion, contact support at info@gord.qa

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Company Name: GORD
Email: info@gord.qa
Website: https://gord.qa

For additional information on device installation, network configuration, and monitoring platform features, refer to the complete Comlada User Manual.